AUSTRALIAN WIND AND SOLAR
OPEN FOR BUSINESS
COVID-19 IMPORTANT UPDATE
23 March 2020
Australian Wind and Solar remains open for business in accordance with guidelines updated by the Federal and State Governments.
At this time all interstate installations and servicing have been put on hold - NOT CANCELLED.
Our site team are on site as scheduled. We ask customers to undertand and respect our ZERO CONTACT policy. No hand-shakes, and please use your own pen to sign paperwork. This is a temporary policy to protect our staff members. We ask for cooperation and understanding from our customers.
Our office staff are available via 1300 736 458 for information and to answer questions. Please be understanding when speaking with our staff members. We are all doing our best in an ever-changing climate. NO BULLYING or HARRASSMENT will be TOLLERATED.
Any meetings will be conducted via phone or video conferencing. No customer access to the office for any reason.
Our Online Store is operating as usual. Any orders taken will be processed as usual via Aus Post or our regular Couriers.
All information correct at the time of publishing: 12.30pm 23/3/2020
Australian Wind and Solar commits to raising the bar in the solar industry
Please contact Australian Wind and Solar on 1300 736 458 for more information or check out our website: australianwindandsolar.com
2nd March 2020
Australian Wind and Solar has committed to providing a high level of customer service and a minimum five-year whole of system and installation warranty on all solar systems after signing on to the Clean Energy Council Solar Retailer Code of Conduct.
The code of conduct, which is currently the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC), is designed to give consumers peace of mind when making the decision to invest in a solar system by helping them select a quality retailer.
Clean Energy Council Chief Executive Kane Thornton said people had a lot of things to consider when making a major purchase such as a solar energy system, and the process could be confusing.
"By choosing to buy from a business that has signed up to our voluntary Solar Retailer Code of Conduct, you are choosing a business which has committed to a higher standard of quality and service,” he said.
"The solar industry is well regulated, with all systems needing to meet Australian standards and be installed by a specially trained and accredited solar installer. This code is another important step that provides consumers with even greater confidence, and the ability to select a retailer who guarantees a high level of customer service."
Customers should look for the Clean Energy Council Approved Solar Retailer logo to choose a business that has signed on to the code.
A full list of Approved Solar Retailers can be found at approvedsolarretailer.com.au.
Customers can expect that a Clean Energy Council Approved Solar Retailer will:
•ensure that sales representatives act ethically at all times
•not engage in any dishonest or misleading advertising or sales tactics
•educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation
• uphold consumers’ legal rights relating to cooling-off periods and refunds. They will give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
• provide a minimum five-year warranty covering the operation and performance of the entire solar system
• fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf
• provide consumers will all required documentation after the system is installed
• adhere to all existing legislation and regulations
• be fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers
• have a fair and transparent complaints process, and respond to customers within 21 days of them making a complaint
Thursday, 21 September, 2017
The Andrews Labor Government today announced $100,000 to increase production of an innovative renewable energy management product produced by Australian Wind and Solar. Australian Wind and Solar are investing $398,000 to set up a facility to design and assemble the SunMate product locally in Victoria. The SunMate product can be used by homes and businesses to enable surplus renewable energy to be redirected to power hot water, underfloor heating, pumps, and other devices. This technology can also be used to reduce problems faced by distribution networks when demand is high by diverting excess renewable energy back to the grid. Australian Wind and Solar currently produce 500 units annually, this funding will help it increase output to more than 1000 units each year. Minister for Energy, Environment and Climate Change Lily D’Ambrosio announced the funding today as part of the second round of the Government’s $20 million New Energy Jobs Fund (NEJF) grants. The NEJF allows for grants of between $20,000 and $1 million to support new energy technology projects that support the uptake of renewable energy, reduce emissions, and assist community groups to develop their own projects. Over 50 applications were received in round two of the New Energy Jobs Fund, resulting in 21 successful projects receiving a total of $6.7 million in grants. More information on the NEJF at: Quotes attributable to Minister for Energy, Environment and Climate Change Lily D’Ambrosio “Projects such as this illustrate how the Andrews Labor Government’s New Energy Jobs Fund is helping create jobs and improve renewable energy capabilities.” “Renewable energy is vital to Victoria’s energy future – making energy supplies cleaner, attracting investment and creating thousands of jobs.”
Media Contact: David McNamara 0437 167 221 |