Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, address, postcode and contact details. It may also include financial information, including your credit card information.
What kind of information do we collect?
We may collect the following types of personal information:
Where necessary for a specific purpose, we may also collect:
mobile phone and other contact details
credit card information
other types of personal information that may be required to facilitate your dealings with us.
We collect these types of personal information directly from you. We may collect this information when you:
communicate with us through correspondence, over the phone or via email
interact with our site, services, content and advertising.
Telephone calls that you make to some or all of the telephone numbers or extensions that we use in our business (such as the telephone advice services that we provide) may be recorded. You will be notified if a telephone call that you make to us will be recorded. We may collect any personal information that you provide in the course of any such recorded telephone conversations.
What do we do with the information?
We may collect, hold, use and disclose your personal information for the following purposes:
to send you service, support and information requested by you
to comply with our legal obligations, resolve any disputes, and enforce our agreements with third parties
Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about our campaigns and future events. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt out of receiving marketing materials from us by contacting us at firstname.lastname@example.org or by using the opt-out facilities provided in our communications (such as an unsubscribe link) or, by replying STOP.
To whom do we disclose your personal information?
third party suppliers and service providers (including providers for the operation of our websites, call recording system and/or our business)
payment systems operators
specific third parties authorised by you to receive information held by us, and/or
other persons, including government agencies, government departments and statutory bodies in connection with programs administered by those parties (and also to companies engaged by a government agency, department or statutory body to administer a program on behalf of such bodies), and
regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We do not provide mailing lists to outside organisations for marketing purposes. When you send an email through our website, such as to a newspaper or member of Parliament, the email will include your email address and full name. When you sign a petition, we will publish your name, city/suburb and state, but not your email or physical address.
Disclosure of personal information outside of Australia
We do not disclose personal information outside Australia.
All personal information is held under secure conditions with access restricted to authorised staff only. Australian Wind and Solar uses secure server software (SSL) that is the industry standard and among the best software available. It encrypts all of your personal information, including your, name and contact details, so that it cannot be read as the information travels over the Internet.
Using our website and cookies
We also transmit website traffic data to Google Analytics who provide us with reports on how our webpage is accessed. By using our website you consent to this data being provided to Google Analytics. Information on how Google uses the data can be found here policies.google.com/technologies/partner-sites.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us at email@example.com. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, please contact us at firstname.lastname@example.org. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
You can contact our Privacy Officer as follows:
Attn: the Privacy Officer
Australian Wind and Solar
1/18-20 Steele Court
Tullamarine, Vic, 3043
Tel: +61 3 96451356
Date of last update: 21 May 2021