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Warranty Policy

Note: The following terms and conditions relate to the warranty of AWS products purchased within Australia and New Zealand ONLY.

For warranty conditions for AWS product purchased outside of Australia and New Zealand, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.

Consumer Product Warranty

When you purchase an AWS product, you have the peace of mind in knowing that your product is covered by Australian Wind and Solar's Standard Warranty. The AWS Standard Warranty is provided by ADANT Services Group Pty Ltd Trading As Australian Wind and Solar (ABN 28 158 638 861), Factory 1 / 18-20 Steele Court, Tullamarine, Victoria, Australia (for Australian and New Zealand purchases).

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General Terms & Conditions

1.1 The benefits given to you in AWS's Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which AWS's Standard Warranty relates.

The following statement only applies to Australian purchases: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The following statement only applies to New Zealand purchases: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA). You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA and the failure does not amount to a failure of substantial character.

1.2 Subject to section 1.1 and the terms below, as your Standard Warranty AWS agrees to repair or replace at AWS's cost the AWS product, and any AWS accessory supplied with the product, purchased by you in Australia or New Zealand from a AWS Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term specified for the product in the warranty 'Table 1', commencing from the date of purchase. Special Conditions apply under the Standard Warranty to some products as identified in Table 1.

1.3 To make a claim under the Standard Warranty you will need to:

a) If you believe that your product requires warranty assistance please go to the AWS website for self-help guides and support.

For Australia and New Zealand: www.australianwindandsolar.com/contact-us

b) In Australia contact AWS on 1300 736 458 and select 5 for Technical Support to register your claim and provide the details to enable AWS to assess the claim. In New Zealand call +61 3 9645 1356 and select 5 for Technical Support. For both Australia and New Zealand you can also visit the AWS Contact Us page located on our website.

(c) Provide or make the product available to AWS or an AWS Authorised Repairer or as otherwise agreed with AWS. If you are required to return the product to an AWS Authorised Repairer, AWS will provide details of the centre to you. To find the nearest AWS Authorised Repairer, either contact AWS on 1300 736 458 if in Australia, or on +61 3 9645 1356 if in New Zealand or visit the AWS Contact Us page located on our website. If service is on-site or in-home pick-up service, AWS will contact you to make arrangements for on-site service or pick-up.

 

(d) Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.

 

1.4 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

 

1.5 If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

 

1.6 The product will be at the owner's risk whilst in transit to and from the AWS Authorised Repairer, unless transported by AWS or its Authorised representatives.

 

1.8 AWS will bear the expense of transport where transported by AWS or its Authorised representatives. Any other expense of claiming the warranty will be borne by you the customer.

 

1.9 AWS and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

General exclusions and limitations

2. To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

 

2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.

 

2.2 If the factory-applied serial number has been altered or removed from the product.

 

2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

 

2.4 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.

 

2.5 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

 

2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

 

2.7 To replacement or repair of any (1) consumables (including batteries, etc), or (2) lost parts or accessories.

 

2.8 To service of any product whilst it is outside Australia and New Zealand.

 

2.9 To any wear and tear including to projector lamp or optical block assembly if the product is used in commercial, industrial, educational or rental applications.

 

3. To the full extent permitted by law but subject always to section 1.1:

 

3.1 AWS will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

Table 1:

Product Name:

Solar Charge Controller 12V/24V 20A

Solar LED Light with Motion Sensor

Sunvent SVT-212S

SWF-101 Solar Wall Fan

SWF-103 Solar Wall Fan Day & Night

SWF-104 Solar Wall Fan Day & Night - Mobile panel

Anemometer PT625A

Weather Station XC0432

Small Weather Station PT201

Weather Station PTW6

Sun Shade

AWS SunMate 2.0

AWS SunMate 3 phase

SunMate Temperature Sensor

SunMate Temperature Sensor Extension

SunMate Wireless CT Sender Unit

Off-Peak Switching Relay

2.4kW Hot Water Element

3.6kW Hot Water Element

AWS 400 Wind Turbine

AWS 2000 Wind Turbine

AWS SunCharge

Warranty Term:

2 years

1 year

2 years

2 years

2 years

2 years

1 year

1 year

1 year

1 year

1 year

5 years

5 years

5 years

5 years

5 years

5 years

5 years

5 years

3 years

3 years

5 years

Contact Us

Australia: 1300 736 458 

New Zealand: +61 3 9645 1356